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Instructies wellnessbanken

Bekijk welk van de onderstaande problemen zich voordoet bij jouw wellnessbank en volg de bijbehorende instructies. Heb je alle stappen gevolgd, maar werkt de bank nog steeds niet zoals je gewend bent? Vul dan het serviceformulier onderaan de pagina in. Ons serviceteam neemt vervolgens contact met je op.

Is het urgent? Neem dan telefonisch contact met ons op.

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1. NOT ADJUSTABLE & BEEP TONE

The bed is not adjustable, responds with a beep when buttons are pressed and the light on the hand control is on.

  • 1a. | The light on the hand control is flashing. This means the bed is in safe/safety mode.
  • 1b. | You can reset the bed by pressing the arrows on the second row from the top simultaneously until the intermittent beep stops automatically. This takes about 6 seconds.
  • 1c. | All functions must be set to the 0 position. This means that the three functions on the top row need to go down until the lowest position is reached. Once all positions are in the 0 position, the bed should work again.
1a. | The light on the hand control is flashing. This means the bed is in safe/safety mode.
1b. | You can reset the bed by pressing the arrows on the second row from the top simultaneously until the intermittent beep stops automatically. This takes about 6 seconds.
1c. | All functions must be set to the 0 position. This means that the three functions on the top row need to go down until the lowest position is reached. Once all positions are in the 0 position, the bed should work again.

2. NOT ADJUSTABLE & NO SOUND

The bed is not adjustable and makes no sound. Follow the steps below:

  • 2a. | Check whether the power plug is properly inserted in the socket.
  • 2b. | Check that the plug of the hand control is properly inserted in the ignition.
  • 2c. | Check that the control box is working by checking that the green light is on. Is it not lighting? Follow 2d. Does it light up? Follow 2e.
  • 2d. | Under the base plate, check that the bed's power cable is properly plugged in.
  • 2e. | Is the light on but the bed not working? Open the control box and push the cable firmly. If it still doesn't work, please fill in the form below.
2a. | Check whether the power plug is properly inserted in the socket.
2b. | Check that the plug of the hand control is properly inserted in the ignition.
2c. | Check that the control box is working by checking that the green light is on. Is it not lighting? Follow 2d. Does it light up? Follow 2e.
2d. | Under the base plate, check that the bed's power cable is properly plugged in.
2e. | Is the light on but the bed not working? Open the control box and push the cable firmly. If it still doesn't work, please fill in the form below.

3. HEATING DISPLAY DOES NOT WORK

The heating display is not working. Follow the steps below:

  • 3a. | Check under the mattress whether the blue light on the adapter is working. Is it not working? Follow 3b. Does it work? Follow 3c.
  • 3b. | If the light is not on, check whether the power cable is properly inserted in the adapter. Push it in firmly. If it still doesn't work, please fill in the form below.
  • 3c. | If the light does light up, check that the black plug is properly fitted. It must be inserted in the red connector. If it still doesn't work, please fill in the form below.
3a. | Check under the mattress whether the blue light on the adapter is working. Is it not working? Follow 3b. Does it work? Follow 3c.
3b. | If the light is not on, check whether the power cable is properly inserted in the adapter. Push it in firmly. If it still doesn't work, please fill in the form below.
3c. | If the light does light up, check that the black plug is properly fitted. It must be inserted in the red connector. If it still doesn't work, please fill in the form below.

Completed all steps?

Please fill in this form if you have a problem you cannot solve.

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